Reservations Management

Reservations Management

A fully-fledged reservations MANAGEMENT service that includes a professional team of target-orientated deal closers that aim to upsell and capture data accurately

Ensuring 100% coverage of the phone lines and prompt responses to email enquiries while managing check-ins and other day-to-day requirements of running an efficient establishment is challenging and mostly requires more than one employee. Our Outsourced Reservations Management offering provides you with all the support you need.

Proactive Hospitality Solutions offers a fully-fledged reservations service that includes a professional team of target-orientated deal closers that aim to upsell and capture data accurately.

This team sets Proactive apart from the competition. They value being the last step in the sales funnel and the first impression of your establishment. Our in-house team maintains a premium service standard.

The Proactive reservations team manages all the booking requests on your behalf. Their goal is to respond to potential guests and agents as quickly as possible and supply accurate and complete information.

Over the years, Proactive has successfully worked with many establishments in various locations. Our team seamlessly integrates with yours and embodies your brand values and messaging when communicating with your clientele.

Your guests will always feel secure, and never become aware of, or inconvenienced by, the fact that we are not at your establishment.

How we manage your Reservations:

  • Convert leads into confirmed bookings
  • Monitor and ensure accurate processing of reservations
  • Maintain complete knowledge of and comply with all departmental policies/service procedures
  • Anticipate guest needs and respond promptly
  • Building positive client relationships
  • Resolve complaints to ensure guest satisfaction
  • Database and Enquiries Management

Proactive reservations management system knowledge includes:

  • Res Request
  • Protel
  • Inn Keeper
  • Little Hotelier
  • Semper
  • Nightsbridge
  • Opera
  • Mews
  • Benson
  • Room Raccoon
  • eRes