The Proactive Story
As hospitality professionals we are very fortunate to be exposed to amazing food, places, experiences, and the fascinating people we meet. We all have some funny stories to tell of events and moments that shaped our professional journeys. Through my own journey I had a growing desire to make an impactful contribution to people and […]
The importance of having a review strategy
Do customer reviews really matter? The answer is yes, they do! With the emergence of online platforms, customers can share their experience with the world in just a few clicks. Nowadays, the reviews are not only found on properties’ websites, but they may also be across the web, from social media to blogs and forums. […]
The future of hotels lies within their systems
From manual spreadsheets to an everchanging platform that extends well beyond the front desk…starting from the bottom now we’re here! Originally, a property management system, known as a hotel PMS, was defined as a platform on which hotels could manage their reservations and front office duties. The hotel PMS replaced the manual, time consuming processes […]
Telephone Ethics And Etiquette
important and business is getting more and more cold and clinical. With smart phones getting smarter and with technology sky rocketing with new developments, taking giant size leaps with each ticking second. In reality, it becomes clear that parallel with this technology, guests are more concerned with the human factor of the service and product […]
Outsource Your Reservations Service
Are you busy maximising your revenue and occupancy? Are you following up on provisional reservations? Are you constantly improving your reservations team’s skills? Are you able to generate marketing reports from your property management system (PMS) to maximise your future sales and target the correct markets? If your answers to these questions are no or […]